Terms of Service

Effective date: June 24, 2026

Welcome to SagaEat. By downloading, accessing, or using our application, you agree to be bound by these Terms of Service. Please read them carefully before using the platform.

1. Acceptance of Terms

By creating an account or placing an order on SagaEat, you confirm that you have read, understood, and agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree, you must not use the application.

2. Eligibility

    🔞 You must be at least 18 years of age to create an account and use the SagaEat platform. By registering, you confirm that you meet this age requirement.
  

SagaEat reserves the right to suspend or terminate any account found to be in violation of this requirement.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account.
Your display name cannot be changed after account creation for security reasons.
You must notify us immediately at support@sagaeat.com if you suspect unauthorized access to your account.
SagaEat reserves the right to suspend accounts involved in fraudulent or abusive activity.

4. Orders & Payments

How orders work: When you place an order, it is sent directly to the restaurant. The restaurant confirms and prepares your order, and it is then delivered to your address.

Payment methods: SagaEat accepts payments via Stripe (credit/debit card) and MonCash. All transactions are processed securely.

Pricing: Menu prices are set by individual restaurants and may vary. SagaEat displays prices as provided by the restaurant.

Service fees: A service fee is applied to each order. This fee covers platform administration, payment processing infrastructure, and operational costs. Service fees are non-refundable.

Delivery fees: Delivery fees vary depending on the restaurant and your delivery location. The applicable delivery fee will be displayed before you confirm your order.

5. Cancellations & Refunds

You may cancel your order only before the restaurant has started preparing it. Once preparation has begun, cancellation is not possible.

When a cancellation is approved, the food amount is immediately refunded to your SagaEat wallet. Service fees are non-refundable.

For full details, please refer to our Refund Policy.

6. Delivery

Delivery fees vary per restaurant and are shown at checkout.
Estimated delivery times are provided for guidance only and are not guaranteed.
You are responsible for providing an accurate and accessible delivery address.
SagaEat is not liable for delays caused by traffic, weather, or other circumstances beyond our control.
If you are unavailable at the delivery location, your order may not be eligible for a refund.

7. SagaEat Wallet

Refunded amounts are credited to your SagaEat wallet immediately upon approval.
Wallet credits can be used toward future orders on the platform.
Wallet balances are non-transferable and have no cash value outside of the SagaEat platform.
Upon account deletion, any remaining wallet balance will be permanently lost after the 30-day grace period.

8. Prohibited Conduct

You agree not to:

Place fraudulent, fake, or test orders.
Abuse the refund or cancellation system.
Use the platform for any unlawful purpose.
Attempt to gain unauthorized access to any part of the platform.
Harass, abuse, or threaten restaurant staff or delivery personnel.
Create multiple accounts to abuse promotional offers or credits.

Violation of these rules may result in immediate account suspension or permanent ban.

9. Restaurant Responsibility

SagaEat is a platform that connects customers with independent restaurants. The restaurants are solely responsible for the quality, preparation, and safety of the food they provide. SagaEat is not liable for food quality, allergens, or health issues arising from restaurant products.

If you have a complaint about the food quality, please contact us at support@sagaeat.com and we will work to resolve your concern.

10. Intellectual Property

The SagaEat name, logo, application, and all related content are the exclusive property of SagaEat. You may not reproduce, distribute, or use any of our intellectual property without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, SagaEat shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to delivery delays, food quality issues, or technical outages.

Our total liability for any claim shall not exceed the amount you paid for the order in question.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Haiti. Any disputes arising from the use of SagaEat shall be subject to the exclusive jurisdiction of Haitian courts.

13. Changes to These Terms

SagaEat reserves the right to modify these Terms of Service at any time. We will notify you of significant changes through the application. Your continued use of SagaEat after changes take effect constitutes your acceptance of the updated terms.

Questions about our Terms?